{"id":1748,"date":"2026-04-14T17:19:40","date_gmt":"2026-04-14T17:19:40","guid":{"rendered":"https:\/\/a3.kikichai.com\/?page_id=1748"},"modified":"2026-05-18T16:29:30","modified_gmt":"2026-05-18T08:29:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/a3.kikichai.com\/?page_id=1748","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1748\" class=\"elementor elementor-1748\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c940288 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"c940288\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6651d2c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"6651d2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f8e11d elementor-widget__width-inherit exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"6f8e11d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0a8d701 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"0a8d701\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50350fb exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"50350fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f480b55 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f480b55\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ca5a9e exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-rtsb-shopbuilder-faq\" data-id=\"7ca5a9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rtsb-shopbuilder-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"rtsb-container-7ca5a9e\" class=\"rtsb-elementor-container rtsb-pos-r rtsb-shopbuilder-faq\" data-layout=\"rtsb-sb-faq-layout6\"><div class=\"rtsb-row rtsb-content-loader rtsb-sb-faq-layout6\"><div class=\"rtsb-col-grid\"><div class=\"rtsb-faq-wrapper rtsb-sb-accordion-wrapper\">\n\t\t<div class=\"rtsb-accordion-list sb-toggle\" data-accordionType=\"sb-toggle\">\n\t\t\t\t\t<div class=\"rtsb-accordion-item  rtsb-faq-item\">\n\t\t\t\t<div class=\"rtsb-accordion-header left\">\n\t\t\t\t\t<div class=\"rtsb-accordion-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"rtsb-accordion-title rtsb-faq-title\">\n\t\t\t\t\t\t\tCan I change or cancel my order after placing it?\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"rtsb-accordion-icon-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"rtsb-accordion-icon rtsb-expand-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"teenyicon ti-down\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"rtsb-accordion-icon rtsb-tab-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"teenyicon ti-up\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rtsb-accordion-content\">\n\t\t\t\t\t<div class=\"rtsb-widget\">\n\t\t\t\t\t\t<div class=\"rtsb-content \">\n\t\t\t\t\t\t\t<p>You may change or cancel your order within 12 hours of placing it, provided that it has not been processed or shipped yet. Please contact us as soon as possible for assistance.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"rtsb-accordion-item  rtsb-faq-item\">\n\t\t\t\t<div class=\"rtsb-accordion-header left\">\n\t\t\t\t\t<div class=\"rtsb-accordion-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"rtsb-accordion-title rtsb-faq-title\">\n\t\t\t\t\t\t\tHow long does delivery take?\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"rtsb-accordion-icon-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"rtsb-accordion-icon rtsb-expand-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"teenyicon ti-down\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"rtsb-accordion-icon rtsb-tab-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"teenyicon ti-up\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rtsb-accordion-content\">\n\t\t\t\t\t<div class=\"rtsb-widget\">\n\t\t\t\t\t\t<div class=\"rtsb-content \">\n\t\t\t\t\t\t\t<p>Delivery usually takes 1\u20133 working days depending on your location.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"rtsb-accordion-item  rtsb-faq-item\">\n\t\t\t\t<div class=\"rtsb-accordion-header left\">\n\t\t\t\t\t<div class=\"rtsb-accordion-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"rtsb-accordion-title rtsb-faq-title\">\n\t\t\t\t\t\t\tHow can I track my order?\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"rtsb-accordion-icon-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"rtsb-accordion-icon rtsb-expand-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"teenyicon ti-down\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"rtsb-accordion-icon rtsb-tab-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"teenyicon ti-up\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rtsb-accordion-content\">\n\t\t\t\t\t<div class=\"rtsb-widget\">\n\t\t\t\t\t\t<div class=\"rtsb-content \">\n\t\t\t\t\t\t\t<p>Once your order is shipped, you will receive a tracking number via message or email.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"rtsb-accordion-item  rtsb-faq-item\">\n\t\t\t\t<div class=\"rtsb-accordion-header left\">\n\t\t\t\t\t<div class=\"rtsb-accordion-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"rtsb-accordion-title rtsb-faq-title\">\n\t\t\t\t\t\t\tAre your products safe for all pets?\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"rtsb-accordion-icon-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"rtsb-accordion-icon rtsb-expand-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"teenyicon ti-down\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"rtsb-accordion-icon rtsb-tab-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"teenyicon ti-up\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rtsb-accordion-content\">\n\t\t\t\t\t<div class=\"rtsb-widget\">\n\t\t\t\t\t\t<div class=\"rtsb-content \">\n\t\t\t\t\t\t\t<p>Yes, our products are made with pet-safe materials and tested for safety.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"rtsb-accordion-item  rtsb-faq-item\">\n\t\t\t\t<div class=\"rtsb-accordion-header left\">\n\t\t\t\t\t<div class=\"rtsb-accordion-title-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"rtsb-accordion-title rtsb-faq-title\">\n\t\t\t\t\t\t\tDo you offer refunds or exchanges?\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"rtsb-accordion-icon-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"rtsb-accordion-icon rtsb-expand-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"teenyicon ti-down\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"rtsb-accordion-icon rtsb-tab-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"teenyicon ti-up\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rtsb-accordion-content\">\n\t\t\t\t\t<div class=\"rtsb-widget\">\n\t\t\t\t\t\t<div class=\"rtsb-content \">\n\t\t\t\t\t\t\t<p>Refunds or exchanges are only available for damaged or incorrect items. Please contact us within 24 hours after receiving your order.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n<\/div><!-- .rtsb-col-grid --><\/div><!-- .rtsb-row --><\/div><!-- .rtsb-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34de928 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"34de928\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-715ac41 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"715ac41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa44d37 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"fa44d37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9893cd9 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"9893cd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Standard delivery typically takes around 2 to 5 working days, depending on your location and order volume. In selected areas, we also offer same-day delivery, which will be automatically applied at checkout if your address qualifies.<\/li><\/ul><p>\u00a0<\/p><ul><li>We provide free shipping for all orders above RM100, while orders below this amount will incur a standard delivery fee ranging from RM5 to RM10, depending on the size and weight of the parcel.<\/li><\/ul><p>\u00a0<\/p><ul><li>At the moment, we only deliver within Malaysia, and international shipping is not available yet.<\/li><\/ul><p>\u00a0<\/p><ul><li>For returns, we offer a 7-day return policy, which applies strictly to items that are damaged or defective upon arrival. All returned items must be unused, in their<br \/>original packaging, and in resellable condition to be eligible for processing.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe22727 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"fe22727\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-254aaa0 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-exad-modal-popup\" data-id=\"254aaa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"exad-modal-popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\r\n\t\t<div class=\"exad-modal\">\r\n\t\t\t<div class=\"exad-modal-wrapper\">\r\n\r\n\t\t\t\t<div class=\"exad-modal-button exad-modal-btn-fixed-width-\">\r\n\t\t\t\t\t<a href=\"#\" class=\"exad-modal-image-action image-modal\" data-exad-modal=\"#exad-modal-254aaa0\" data-exad-overlay=\"yes\" >\r\n\t\t\t\t\t\t<span class=\"exad-modal-action-icon-\">\r\n\t\t\t\t\t\t\tRefund policy\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t<div id=\"exad-modal-254aaa0\" class=\"exad-modal-item modal-vimeo top-to-middle shortcode exad-content-overflow-x-yes exad-content-overflow-y-yes\" data-exad_modal_prevent_page_scroll=\"no\" >\r\n\t\t\t\t\t<div class=\"exad-modal-content\">\r\n\t\t\t\t\t\t<div class=\"exad-modal-element \">\r\n\t\t\t\t\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3612\" class=\"elementor elementor-3612\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12a04ac e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"12a04ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53c8395 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"53c8395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fad2254 elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"fad2254\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>1.\u2060 \u2060Overview<\/strong><br \/>We want you (and your pets) to be happy with every purchase. If something isn\u2019t right, we\u2019ll do our best to fix it.<\/p><p><strong>2.\u2060 \u2060Eligibility for Refunds<\/strong><br \/>You may request a refund if:<\/p><ul role=\"list\"><li>You received a wrong item<\/li><li>The item arrived damaged or defective<\/li><li>The item is unused and in original packaging (for eligible products)<\/li><\/ul><p><strong>3.\u2060 \u2060Non-Refundable Items<\/strong><br \/>We do not accept refunds for:<\/p><ul role=\"list\"><li>Opened pet food or treats<\/li><li>Used grooming products<\/li><li>Sale or clearance items (unless defective)<\/li><li>Perishable goods<\/li><\/ul><p><strong>4.\u2060 \u2060Return Process<\/strong><br \/>To start a return: Contact our support team within 7 days of receiving your order<br \/>Provide order number + proof (photos if damaged)<br \/>Wait for approval before sending items back<\/p><p><strong>5.\u2060 \u2060Refund Timeline<\/strong><br \/>Once approved, refunds will be processed within 5\u201310 working days depending on your payment provider.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"exad-close-btn\">\r\n\t\t\t\t\t\t\t\t<span><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"exad-modal-overlay\" data-exad_overlay_click_close=\"yes\"><\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a798a70 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-exad-modal-popup\" data-id=\"a798a70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"exad-modal-popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\r\n\t\t<div class=\"exad-modal\">\r\n\t\t\t<div class=\"exad-modal-wrapper\">\r\n\r\n\t\t\t\t<div class=\"exad-modal-button exad-modal-btn-fixed-width-\">\r\n\t\t\t\t\t<a href=\"#\" class=\"exad-modal-image-action image-modal\" data-exad-modal=\"#exad-modal-a798a70\" data-exad-overlay=\"yes\" >\r\n\t\t\t\t\t\t<span class=\"exad-modal-action-icon-\">\r\n\t\t\t\t\t\t\tPrivacy policy\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t<div id=\"exad-modal-a798a70\" class=\"exad-modal-item modal-vimeo top-to-middle shortcode exad-content-overflow-x-yes exad-content-overflow-y-yes\" data-exad_modal_prevent_page_scroll=\"no\" >\r\n\t\t\t\t\t<div class=\"exad-modal-content\">\r\n\t\t\t\t\t\t<div class=\"exad-modal-element \">\r\n\t\t\t\t\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3684\" class=\"elementor elementor-3684\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12a04ac e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"12a04ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53c8395 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"53c8395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fad2254 elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"fad2254\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u20601. Information We Collect<\/strong><br \/>We collect information such as:<\/p><ul role=\"list\"><li>Name and contact details<\/li><li>Delivery address<\/li><li>Payment details (processed securely via third-party providers)<\/li><li>Browsing behavior on our website<\/li><\/ul><p><strong>2. How We Use Your Information<\/strong><br \/>Your data helps us:<\/p><ul role=\"list\"><li>Process and deliver your orders<\/li><li>Improve website experience<\/li><li>Send updates, promotions, or order notifications<\/li><\/ul><p><strong>3. Data Protection<\/strong><br \/>We take security seriously. All personal data is stored securely and only accessed when necessary. We do not sell or trade your personal information.<\/p><p><strong>4. Third Parties<\/strong><br \/>We may share necessary information with:<\/p><ul role=\"list\"><li>Payment gateways<\/li><li>Delivery\/courier services<\/li><li>Website analytics tools<\/li><li>Only what\u2019s required to complete your order or improve service is shared.<\/li><\/ul><p><strong>5. Cookies<\/strong><br \/>We use cookies to enhance your browsing experience and track website performance. You can disable cookies in your browser settings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"exad-close-btn\">\r\n\t\t\t\t\t\t\t\t<span><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"exad-modal-overlay\" data-exad_overlay_click_close=\"yes\"><\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85ab3de elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-exad-modal-popup\" data-id=\"85ab3de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"exad-modal-popup.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\r\n\t\t<div class=\"exad-modal\">\r\n\t\t\t<div class=\"exad-modal-wrapper\">\r\n\r\n\t\t\t\t<div class=\"exad-modal-button exad-modal-btn-fixed-width-\">\r\n\t\t\t\t\t<a href=\"#\" class=\"exad-modal-image-action image-modal\" data-exad-modal=\"#exad-modal-85ab3de\" data-exad-overlay=\"yes\" >\r\n\t\t\t\t\t\t<span class=\"exad-modal-action-icon-\">\r\n\t\t\t\t\t\t\tTerms &amp; Conditions\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t<div id=\"exad-modal-85ab3de\" class=\"exad-modal-item modal-vimeo top-to-middle shortcode exad-content-overflow-x-yes exad-content-overflow-y-yes\" data-exad_modal_prevent_page_scroll=\"no\" >\r\n\t\t\t\t\t<div class=\"exad-modal-content\">\r\n\t\t\t\t\t\t<div class=\"exad-modal-element \">\r\n\t\t\t\t\t\t\t\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3690\" class=\"elementor elementor-3690\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12a04ac e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"12a04ac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53c8395 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"53c8395\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms &amp; Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fad2254 elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"fad2254\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u20601. Acceptance of Terms<\/strong><br \/>By using this website, you agree to comply with and be bound by these terms.<\/p><p><strong>2. Use of Website<\/strong><br \/>You agree not to misuse the website or use it for any illegal or harmful activities.<\/p><p><strong>3. Products &amp; Pricing<\/strong><br \/>We reserve the right to update product prices and availability at any time<br \/>Product images are for illustration purposes and may slightly differ from actual items.<\/p><p><strong>4. Orders<\/strong><br \/>We reserve the right to cancel or refuse any order if:<\/p><ul role=\"list\"><li>Payment is not successful<\/li><li>Product is out of stock<\/li><li>Suspicious or fraudulent activity is detected<\/li><\/ul><p><strong>5. Liability<\/strong><br \/>We are not responsible for any indirect damages resulting from the use of our products or website.<\/p><p><strong>6. Changes to Terms<\/strong><br \/>We may update these terms anytime without prior notice. Continued use of the website means you accept the updated terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\r\n\t\t\t\t\t\t\t<div class=\"exad-close-btn\">\r\n\t\t\t\t\t\t\t\t<span><\/span>\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"exad-modal-overlay\" data-exad_overlay_click_close=\"yes\"><\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e00bebf e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"e00bebf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-21d9679 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"21d9679\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4712b0a e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"4712b0a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1a5b064 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"1a5b064\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b91aef3 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"b91aef3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Still need help?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afedf06 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"afedf06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">OUR FRIENDLY TEAM IS HERE FOR YOU AND YOUR PET<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-398506e e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"398506e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fb23dd elementor-widget__width-initial elementor-align-center elementor-widget-tablet__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"8fb23dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"tel:+12345678\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Call us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9b727c elementor-align-center exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"b9b727c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/gmail.com\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Email us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Frequently asked questions Can I change or cancel my order after placing it? You may change or cancel your order within 12 hours of placing it, provided that it has not been processed or shipped yet. Please contact us as soon as possible for assistance. How long does delivery take? Delivery usually takes 1\u20133 working days depending on your location. How can I track my order? Once your order is shipped, you will receive a tracking number via message or email. Are your products safe for all pets? Yes, our products are made with pet-safe materials and tested for safety. Do you offer refunds or exchanges? Refunds or exchanges are only available for damaged or incorrect items. Please contact us within 24 hours after receiving your order. Shipping information Standard delivery typically takes around 2 to 5 working days, depending on your location and order volume. In selected areas, we also offer same-day delivery, which will be automatically applied at checkout if your address qualifies. \u00a0 We provide free shipping for all orders above RM100, while orders below this amount will incur a standard delivery fee ranging from RM5 to RM10, depending on the size and weight of the parcel. \u00a0 At the moment, we only deliver within Malaysia, and international shipping is not available yet. \u00a0 For returns, we offer a 7-day return policy, which applies strictly to items that are damaged or defective upon arrival. All returned items must be unused, in theiroriginal packaging, and in resellable condition to be eligible for processing. Refund policy Return Policy 1.\u2060 \u2060OverviewWe want you (and your pets) to be happy with every purchase. If something isn\u2019t right, we\u2019ll do our best to fix it. 2.\u2060 \u2060Eligibility for RefundsYou may request a refund if: You received a wrong item The item arrived damaged or defective The item is unused and in original packaging (for eligible products) 3.\u2060 \u2060Non-Refundable ItemsWe do not accept refunds for: Opened pet food or treats Used grooming products Sale or clearance items (unless defective) Perishable goods 4.\u2060 \u2060Return ProcessTo start a return: Contact our support team within 7 days of receiving your orderProvide order number + proof (photos if damaged)Wait for approval before sending items back 5.\u2060 \u2060Refund TimelineOnce approved, refunds will be processed within 5\u201310 working days depending on your payment provider. Privacy policy Privacy Policy \u20601. Information We CollectWe collect information such as: Name and contact details Delivery address Payment details (processed securely via third-party providers) Browsing behavior on our website 2. How We Use Your InformationYour data helps us: Process and deliver your orders Improve website experience Send updates, promotions, or order notifications 3. Data ProtectionWe take security seriously. All personal data is stored securely and only accessed when necessary. We do not sell or trade your personal information. 4. Third PartiesWe may share necessary information with: Payment gateways Delivery\/courier services Website analytics tools Only what\u2019s required to complete your order or improve service is shared. 5. CookiesWe use cookies to enhance your browsing experience and track website performance. You can disable cookies in your browser settings. Terms &amp; Conditions Terms &amp; Conditions \u20601. Acceptance of TermsBy using this website, you agree to comply with and be bound by these terms. 2. Use of WebsiteYou agree not to misuse the website or use it for any illegal or harmful activities. 3. Products &amp; PricingWe reserve the right to update product prices and availability at any timeProduct images are for illustration purposes and may slightly differ from actual items. 4. OrdersWe reserve the right to cancel or refuse any order if: Payment is not successful Product is out of stock Suspicious or fraudulent activity is detected 5. LiabilityWe are not responsible for any indirect damages resulting from the use of our products or website. 6. Changes to TermsWe may update these terms anytime without prior notice. Continued use of the website means you accept the updated terms. Still need help? 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